Your package will be shipped in a box and meticulously bubble wrapped. WheAeoniumcn opening your package, some soil may be loose in the box. Plant orders are shipped within 3-5 days depending on availability of the plant. We'll try to ship during the week to avoid weekend delays. If you need your order urgently, please message us so we can upgrade your shipping.
***The plant may appear dry or stressed when you receive it. Simply plant it in a pot and leave it at bright location without direct sunlight for a few days. Then you can begin watering the plant, gradually introducing more sunlight, and watching it thrive.
***Please be aware that plants in 2" pots are baby plants, hence they're smaller than those in 4" pots. The color of succulents vary based on its growing conditions. The plant you receive may not be the exact color as the picture. With proper care and abundant sunlight the color will reappear.
We only ship out beautiful, healthy plants
During cold weather, you are highly recommended to choose PRIORITY MAIL and add a HEAT PAD in your package. Heat pad is available for sale in my store under Heat Pad.
You must notify us of any defective or damaged items within 24 HOURS of the items' receipt. Please message us for more instructions.
The buyer is responsible for all shipping and handling fees during an item's exchange, including the return shipping that is needed to ship the new item back to the customer.
Customers will be responsible for shipping and handling charges for any returns, and we will not refund any shipping charges.
Unreasonably returned packages will be charged a variable shipping and handling fee.
All defective items must be returned/ received by us within 7 days from the original received day of the item you purchased.
Please include a copy of the list of items in your package as proof of purchase and note the reason for your return.
Please allow 10 business days starting from the receipt of your return to process your return.
Refunds will be processed in the same manner as payments. If you paid by PayPal, then you will receive a refund on your PayPal.